At Outlet Angler Roam Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process. Please read the following information carefully to understand how to proceed.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also have the original receipt or proof of purchase.
Non-Returnable Items
Certain items are non-returnable due to their nature. These include:
- Carp Bait – Due to hygiene reasons, we cannot accept returns on carp bait products.
- Carp Boilies – Similar to carp bait, these are non-returnable for hygiene reasons.
- Personalized or Custom Items – Items that have been customized or personalized cannot be returned.
Returns & Exchanges Process
Follow these steps to return or exchange an item:
- Contact Us – Email us at [email protected] within 15 days of receiving your order to initiate the return or exchange process. Please include your order number and the reason for the return or exchange.
- Receive Return Instructions – We will provide you with detailed instructions on how to return the item, including the return address.
- Package the Item – Securely package the item in its original packaging, including all accessories and documentation.
- Ship the Item – Send the item back to us using a trackable shipping service. We recommend using a service that provides tracking and insurance.
- Wait for Confirmation – Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are exchanging an item, we will ship the new item to you once we receive and inspect the returned item. Shipping costs for the new item will be covered by us.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear Outlet Angler Roam Store Team,
I would like to request a return/exchange for my recent order (#12345). Below are the details:
- Item(s) to Return/Exchange: [List the item(s) and quantity]
- Reason for Return/Exchange: [Provide a brief explanation]
- Preferred Action: [Refund/Exchange]
Please provide me with the necessary instructions to proceed.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please do not hesitate to contact us at [email protected]. We are here to help!
Thank you for shopping with Outlet Angler Roam Store. We appreciate your business and are committed to providing you with a secure and enjoyable shopping experience.